Improving the customer experience by scientifically measuring the friction between you and your digital customer
Improving the customer experience by scientifically measuring the friction between you and your digital customer
Face-to-face business has been replaced with a digital interface, creating a gap between brands and their customers. The transition has unfortunately led to poor customer experiences and conversion rates that are a fraction of what they used to be.
At Neuro-ID, we leverage nearly a decade of neuroscience research and patented discovery to monitor, analyze and reveal the state of mind, intent and friction of each customer in real time. This new visibility and actionable insight empowers brands to personalize and enhance the digital customer journey and reduce the unnecessary friction we see today. It’s time to upgrade your customer experience analytics with Neuro-ID…and close the digital gap.
Face-to-face business has been replaced with a digital interface, creating a gap between brands and their customers. The transition has unfortunately led to poor customer experiences and conversion rates that are a fraction of what they used to be.
At Neuro-ID, we leverage nearly a decade of neuroscience research and patented discovery to monitor, analyze and reveal the state of mind, intent and friction of each customer in real time. This new visibility and actionable insight empowers brands to personalize and enhance the digital customer journey and reduce the unnecessary friction we see today. It’s time to upgrade your customer experience analytics with Neuro-ID…and close the digital gap.
“Neuro-ID unlocks valuable new data from my customers in real time.”
– Chief Risk Officer, Top-5 Online Lender
Every human experience is important…even a digital one, but critical human elements have been lost in the transition online. Friction has been introduced, making it difficult to build strong connections with the customer behind the screen. By translating digital body language in real time, we help measure and address friction with our proprietary Friction Index™, restoring a deeper understanding of the needs, emotions and state-of-mind of the individual, putting the customer back in the customer journey.
Every human experience is important…even a digital one, but critical human elements have been lost in the transition online. Friction has been introduced, making it difficult to build strong connections with the customer behind the screen. By translating digital body language in real time, we help measure and address friction with our proprietary Friction Index™, restoring a deeper understanding of the needs, emotions and state-of-mind of the individual, putting the customer back in the customer journey.
Brands are ingesting more data than ever to improve and drive the customer experience, but even the top providers deliver retrospective data, at best. Neuro-ID gives you the unprecedented ability to monitor and understand the ‘in-session’ behavior and friction during a digital interaction, unlocking the ability to truly personalize and improve the customer journey…as it happens.
Brands are ingesting more data than ever to improve and drive the customer experience, but even the top providers deliver retrospective data, at best. Neuro-ID gives you the unprecedented ability to monitor and understand the ‘in-session’ behavior and friction during a digital interaction, unlocking the ability to truly personalize and improve the customer journey…as it happens.
Scientifically measuring friction in the application process, to better understand and improve the digital customer journey
Increase conversion by intelligently fast tracking the right applicants around friction-heavy verification processes
of pioneering neuro-cognitive research around Human-Computer Interaction
we monitor, providing behavioral meaning to digital interactions
in delivering our Neuro Confidence Scores
of pioneering neuro-cognitive research around Human-Computer Interaction
we monitor, providing behavioral meaning to digital interactions
in delivering our Neuro Confidence Scores
