Credit Union Streamlines Operations and Stops Sophisticated Fraud with NeuroID
Overwhelmed by evolving fraud attacks, a leading credit union turned to NeuroID to optimize their fraud mitigation operations.
Challenge
Stopping Sophisticated Fraud Attacks in Real Time
A leading credit union with an expansive product line was struggling to stop evolving fraud attacks. The attacks were making it through their advanced fraud stack, forcing the credit union to dedicate over 40 hours each month towards manual reviews — time that could otherwise be used for customer service and growth initiatives. The credit union needed a solution that could accurately detect sophisticated fraudsters in real time without the need for exhaustive manual reviews.
Solution
Proactive, Top-of-Funnel Protection With Behavioral Analytics
With NeuroID’s behavioral analytics in place, the credit union gained a new level of visibility and performance that overhauled their fraud stack’s effectiveness and efficiency. NeuroID’s real-time fraud detection allows the credit union to shift their focus back to serving its customers and continuing its expansion.
Behavior Drives Results
Protected by NeuroID’s behavioral analytics, the credit union can now stop advanced fraud attacks without exhausting their fraud team with manual reviews or customers with friction-filled fraud checks.
Improved decisioning provided accurate detection of genuine and risky users, reducing false positives and unnecessary step-ups.
Behavioral analytics increased top-of-funnel fraud capture, drastically reducing the number of applications sent to manual reviews.
With NeuroID protecting against evolving attacks, the credit union could shift their focus back to customer service and growth instead of being overwhelmed by fraud.
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